Archive for the ‘Ask the Experts’ Category

Minimum Amount Checking Accounts?

Monday, October 3rd, 2011

Q: Do I have to have a minimum amount of money in account? I've heard some places you have to have $100. Thank you.


Answer: Thanks for your question. It depends on the account. Our popular "Free Checking" account does NOT require a minimum balance at any time. At no time will you be charged a fee unless your balance goes negative. Centennial's Totally Free Checking will always remain Totally Free!

However, all our checking and savings accounts including Free Checking require an opening amount of $100, and some accounts, minus Free & Diamond Checking, will charge a small fee if the balance dips below $100.

That's pretty much standard practice in the banking industry. Some small fees are necessary for banks to maintain operating funds. But we think you'll find that compared to other banks, Centennial's charges are much less. No "nickel-and-diming" here.

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Free Nationwide ATM withdrawals

Thursday, September 15th, 2011

I am interested in changing banks and am not clear on your ATM refund policy.  What is it and how does it work?  Also, what other charges are there for a checking account and do you have online banking?


Expert Answer:

Thanks for your question, and thanks for considering Centennial Bank. We offer free, nationwide ATM withdrawals, but if you’re ever charged a service fee at any ATM, our refund policy is this: Bring the receipt to any Centennial bank location and we'll refund the charge to your Centennial account. That's all you have to do.

We offer several checking account options including free checking. Our free checking account doesn’t require a minimum balance and isn’t service charged at all if you're signed up for our free e-statements. Otherwise, a $5 paper statement fee is charged. Check out our online switch kit to make switching to Centennial easy.

Yes, we offer online banking. Check your balance, transfer funds, whatever you need 24/7. Hope this helps. (To sign up for online banking simply fill out this quick and easy form)

Stop by one of our branches, and we can talk in more detail about our products and how they might fit your financial needs. Again, thanks for thinking of us.

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Home Loan

Monday, December 13th, 2010

I just recently opened an account and have been extremely pleased with the customer service and the handling of my finances. I am a retired disabled veteran looking to buy a home. I would like to use my VA Home loan and need to know what steps I should take to get this started. I will be opening 2 other accounts; a checking for my husband and a savings account.


Expert Answer:

Thank you for choosing Centennial Bank for your banking and financial needs. We are pleased to hear that you are happy about your account opening experience and would love to assist you with your home buying process. Centennial Bank has an outstanding mortgage department which serves the lending needs of real estate professionals, builders and individual homebuyers throughout the state. Your next steps will be to either visit our mortgage website to fill out an online application, or you can contact one of our mortgage officers in Cabot to assist you.

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Reg E

Monday, August 16th, 2010

Could you explain "opt in – opt out?"


Expert Answer:

If a customer opts in, their account will work as it does today.  When they go to a merchant to make a purchase using their debit card and there are insufficient funds in the account, the charge will be approved up to their overdraft limit and they will be charged the $30 overdraft fee.  If a customer opts out and there are insufficient funds in the account, the debit card transaction will be declined.

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Adding Beneficiary

Friday, July 30th, 2010

This is a two part question – we have a joint checking account with you and have most of our monthly bills automatically debited out of the account (i.e. mortgage, utilities), in the event of our simultaneous death, what happens to the account, is it frozen pending estate processing or will the debits continue until discontinued or funds depleted?  Second question is – is there a way to add a trustee or beneficiary to the account so that someone can have access to the funds to pay necessary expenses until estate is processed?  Doing some estate planning and did not know how things work at your bank. 


Expert Answer:

The automatic debits will continue to process on the account until the funds are depleted or if there is not a beneficiary listed on the account, until the account is closed by the administrator of the estate.  You may stop by one of our branches and speak with a Customer Service Representative.  They will be able to add a beneficiary onto the account making it a POD (payable on death) account.

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CENTENNIAL BANK TOP 100 REASONS

#102 - With e-statements, time is on my side.  I don’t have to wait for the mail to get account summaries.
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NOTICE OF CHANGES IN TEMPORARY FDIC INSURANCE COVERAGE FOR TRANSACTION ACCOUNTS

All funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC's general deposit insurance rules.


The term "noninterest-bearing transaction account" includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest. It also includes Interest on Lawyers Trust Accounts ("IOLTAs"). It does not include other accounts, such as traditional checking or demand deposit accounts that may earn interest, NOW accounts, and money-market deposit accounts.

For more information about temporary FDIC insurance coverage of transaction accounts, visit www.fdic.gov.

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